Author: Rob Knapp

Pacnet ’19: Build That Wallet

Paciolan Chief Technology Officer Keith White: The wallet is “going all digital, so we need to be ready for that.” (Courtesy Paciolan) Coming mass acceptance of digital passbook drives changes in ticketing Digital wallets are old enough that some of the most familiar have moved on from their original names: Apple Passbook, which made its debut in 2012, is now Apple Wallet, and Google Wallet has become part of Google Pay. What’s new is the level of enthusiasm that consumers, including ticket buyers, are showing for them.  E.J. Liao, who is vice president of product management for Paciolan after coming over from Amazon last year, noted that even three years after Apple came out with digital passes, adoption numbers were, well, passable in most cases, save some areas of relative strength such as airline boarding passes.  But 2019 looks to be when digital wallets will seriously fatten up, Liao said. […]

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Pacnet ’19: 3 for the Road

The University of Texas, wanting to give football fans something to do before games, started a concert series next to the stadium that brought in performers like Aloe Blacc. (Courtesy University of Texas) Some ideas worth taking away from ticket tech company Paciolan’s annual conference Three good ideas is all Paciolan President and CEO Kim Damron asked that attendees take away from Pacnet ’19, this year’s version of the ticketing technology company’s annual conference for clients, vendors and staff.  That wasn’t an outrageous request. The ticketing world is packed with topics, and the event Feb. 10-13, which drew about 750 people to Newport Beach, Calif., just a few miles from Paciolan’s headquarters in Irvine, presented more than 50 sessions on breakthroughs of all sorts. Many were linked to the company’s products and partners, but all of them spotlighted issues that the broader industry is figuring out. Here are some ideas […]

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