2023 Women Of Live: Angela Miles-Powell
Regional Vice President | Ticketmaster
M uch of the live entertainment industry already knows Angela Miles-Powell, as she’s overseen venue and promoter clients in more than 20 states and done just about every duty imaginable at Ticketmaster over the past 30 years.
However, even more are familiar with her now.
“I will put her up against anybody as far as who cares more about the people who are filling those seats,” Garth Brooks said during the “Ticketing Real Talk” panel discussion at Pollstar Live! in late February. “If she’s representing Ticketmaster, then she does a fantastic job at putting the people first.”
Brooks, known for being involved in fan-friendly ticketing practices, would know.
“I watch it on every onsale,” he added. “We were lucky enough to move 7 million tickets on the Comeback Tour, almost 3 million on the Stadium (Tour), and she knew where every one of (those tickets) were going and was personally responsible for everyone that got one.”
It’s quite an endorsement from the superstar, and Miles-Powell considers it a privilege to be his national tour representative, a position she earned in 2014. That began through her relationship with Brooks’ longtime promoter Ben Farrell, when Brooks wanted to do nine benefit shows at Bridgestone Arena in Nashville after the 2010 floods that left much of the city submerged. Farrell died in 2022.
“It is such a privilege to work with somebody who does recognize people that work on his team and really empowers them to be the best we can be,” Miles-Powell said of Brooks. While Ticketmaster has a robust music services team led by David Marcus that works directly with artists and promoters, “I’m a little unusual coming from the promoter side,” she said.
Starting at Ticketmaster as a phone room agent in college, Miles-Powell says she’s learned from experience and can do just about anything ticket-related, saying with a laugh, “I could switch out your ticket printer if you needed me to.” Her team oversees markets from Memphis to Los Angeles and Dallas to Fargo, North Dakota, and she says tailoring needs to specific artists and venues is the name of the game, although the best way to do that is not always practiced.
“Such a critical part of what we do is listening to our clients,” she said. “That will, in turn, determine what products and services they use. So we need to understand their objectives and their goals so that we can align what we do day to day with what they need.”