Keller Auditorium in Portland, Ore. is one of the Portland'5 Centers for the Arts facilities. (photo by David Barrs)

Presenting and promoting in-house, extraordinary customer service and unique artist care and attention are among success secrets cited by managers of venues in the highly competitive Pacific Northwest.

This year’s Pacific Northwest Top Stops Chart, which spans Nov. 1, 2013-Oct. 31, 2014, is down by $15 million in total grosses reported in comparison with last ...

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