Date: January 2003

Control and customer convenience are two of the main reasons some universities and colleges across the country have converted to in-house, on-line ticketing systems. Dara Worrell, assistant director for ticketing, University of Tennessee, Knoxville, with venues Thompson-Boling Arena and Neyland Stadium, said she now has a 24-hour box office after going in-house and on-line two years ago.

"When we are closed, we can still sell tickets," Worrell said, adding they...

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