Thank you to all who voted.  We will be honoring this year's outstanding ticketing professionals during the INTIX convention in Baltimore, Md. January 23-25, 2018.

Congratulations to our 2018 Ticketing Stars!

Andrew Bragman
Vice President – Ticket Operations
Washington Nationals Baseball Club

For supervising ticketing for the Nationals 81-game season and the National League postseason and overseeing concert ticketing at Nationals Park. In addition, into the fall of this year, Bragman is overseeing the ticketing for Washington, hosting the Major League Baseball All-Star Game in 2018.  With his most recent promotion, he is also taking on additional duties in analytics for ticket marketing. Bragman has worked in professional baseball ticketing and SMG arenas for close to 15 years, the last 2 ½ with the Washington Nationals, during which time he has been promoted three times: from director to senior director to executive director to VP.

Crystal Clinton
Director, Ticketing System Administration
Opry Entertainment, Nashville

For ticketing events and merchandise sales associated with Aug. 21 total solar eclipse, the first to sweep across the entire United States in 99 years – and Nashville, Tenn. was in the largest U.S. city in the direct path of totality. Literally millions of people came from around the world to experience the almost two minutes in time when the moon completely blocked out the sun. So what do Southerners do when guests come to town?  They open up their homes and throw a party, of course, which is exactly what they did at the Grand Ole Opry. Over the four-day weekend, they held 5 Opry Shows, hosting over 18,000 guests. Over 5,600 of them took an Opry Backstage Tour, and thousands spent Monday picnicking on the plaza donning their Opry Eclipse T-shirts, dancing to the live music, playing corn hole and life-size connect 4, and just visiting with newly-made friends. Kids enjoyed face-painting, sno-cones and kettle corn. National news organizations were on hand. The Weather Channel and even NASA were there to record the celestial event. In addition, for managing operations of two separate business units in Ryman Hospitality Properties — Opry Entertainment Group as well as an impressive portfolio of destination hotels providing accommodations bundled with various types of live entertainment experiences. This, after operating as one organization for 20+ years.

Linda Forlini
Vice President
Ticket Philadelphia

For implementing a Customer Service training program and training over 500 staff/partner staff members throughout her organization including Ticket Philadelphia and The Kimmel Center. They called the program GRaCE (Guest Relations and Campus Experience) and it has changed the culture at the Kimmel Center. Their staff was friendly, but now they have a structure that Forlini built with checks and balances, plus a formalized recognition program. The program took eight months to put together, roll out and enhance. They are clearly seeing the fruits of their labor daily with the enhanced engagement and experience for not only their external, but also their internal customers.  During the process, multiple members of the Kimmel Center team asked Forlini to be their mentor. She was told that they had been watching her interact with her team and noticed the cultural changes that were being made and embraced, and they wanted to hone their skills with her help as well.

David Greenbaum
Director of Ticketing
NRG Park, Houston

For stepping up after Hurricane Harvey devastated Houston and NRG Park was turned into a relief shelter for almost 10,000 guests. Many events were canceled and/or rescheduled, the largest of which was the sold-out Coldplay concert. Greenbaum made that scheduling process run as smooth as could be expected given the circumstances. As a 37-year veteran in the industry, Greenbaum has been involved in thousands of events over the years. In 2017 NRG Park will have hosted over 150-ticketed events over 200 event days with an attendance of over 800,000. Highlights for the year include Super Bowl LI and the U2, and Metallica world tours.  In addition to overseeing these NRG Park events, Greenbaum also provides support for the Houston Texans and the Houston Livestock Show & Rodeo.


Contact your Account Executive to Reserve a Congratulatory ad!

Jim McNeil
Southeastern and Midwestern U.S.,
(207) 699-3343

Rich DiGiacomo
Western and Northeastern U.S., International
(310) 429-3678

Ad deadline is Wed. December 13, 2017.