Patrons of The Westin Buffalo look for any excuse to order items to their room, whether it’s adults taking advantage of New Balance workout gear deliveries or kids clamoring for a toothbrush. Even an extra pillow delivery hasn’t provided this much intrigue before, as the Westin’s robot, Chip—so dubbed for a tech-sounding name at a hotel located at the corner of Delaware Avenue and West Chippewa Street—delivers all these goods to the delight of patrons.


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