Bands like Underoath have taken to social media to complain about Ticketmaster's new fan club ticket rules.

There’s nothing more frustrating than trying to reboot a part of your business only to find that the solution you’ve come up with has created more headaches than before. 

That was the unfortunate spot Ticketmaster found itself in last month when, in the midst of relaunching its Artist Services Group as OnTour, it began to get some serious blowback from the m...


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