Date: June 1, 2006

Outdoor music venues are trying to woo patrons this summer with more stream-lined concessions pay schemes, text-message in-seat ordering and state-of-the-art sound systems, for starters. Live Nation has developed uniform customer service guidelines for employee/ patron interaction. House of Blues has greatly enhanced food service at several of its sheds, branding it as HOB club quality. And Nederlander is working on added back-of-house amenities in several recently...


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