REPORTING FROM ANAHEIM, CALIF. — It’s just minutes before Rihanna takes the stage for one of the biggest arena shows of the summer, and Jo-Ann Armstrong finds herself walking the concourse, seemingly calm and collected.

 Armstrong is the head of booking for the Honda Center in Anaheim, one of the busiest buildings in Orange County and Southern California. Armstrong has been with the building since it first opened in 1993 and has been booking the facility full time since...


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