HappyOrNot allow guests to rate customer service through easy-to-use terminals. (Courtesy HappyOrNot)

Philadelphia’s Wells Fargo Center is capturing its customers’ satisfaction level with the push of a button.

The 19,500-seat venue, home of the NHL Flyers and NBA 76ers, deployed 75 terminals from Finland-based HappyOrNot throughout the arena. Each “Smiley Terminal” is equipped with buttons representing a smile, a half-smile, no smile and a frown, ranging in col...


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