Tag: FedEx Forum

Ticketing Star Awards: Ebony Hattix

Ebony Hattix, box office manager, Memphis Grizzlies / FedEx Forum, Memphis, Tenn. (Photo courtesy Memphis Grizzlies / FedEx Forum) Out front on change  Ebony Hattix has been in the thick of a critical transition in ticketing technology at FedEx Forum. The 15-year-old arena, home to the NBA’s Memphis Grizzlies, went fully mobile last season for Grizzlies season-ticket holders after becoming only the second NBA team to make the conversion from hard tickets to digital tickets in 2014.  Like any new technology, there’s a learning curve for both the operator and the customer. For Hattix, the arena’s box office manager for the past two years, it means coming out from behind the ticket windows to help fans navigate the process of scanning their mobile tickets.  Hattix embraced the opportunity, according to her direct boss, Garth Webster, the Grizzlies’ longtime vice president of ticketing. “In that first year, we had a few outages and […]

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