Fiserv Forum in Milwaukee opened this year designed for paperless entry to its events. (Don Muret / Staff)

The only thing certain about the future of the multibillion-dollar ticketing industry is it most definitely won’t include tickets – that is, the garden-variety ducats in envelopes that have been standard in the live entertainment business will soon go the way of the typewriter and landlines.

“The life of the paper ticket is coming to an end,” said Justin B...


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