Author: Brad Weissberg

VN Conference: Darren Pfeffer on MSG’s Big 2019

VN Conference: Darren Pfeffer on MSG’s Big 2019

Posted by | Sep 11, 2019 | , ,

Darren Pfeffer says the key to MSG Live’s robust 2019 is constant innovation in how the company books its venues. Pfeffer spoke in an on-stage interview at the VenuesNow Conference on Tuesday, MSG Live operates the 5,600-seat Hulu Theater at MSG, the 2,894-seat Beacon Theatre; the 3,000-seat Chicago Theatre; 5,8000-seat Radio City Music Hall; LA’s Fabulous Forum, which holds almost 18,000 people; and the 20,789-seat mothership, Madison Square Garden. When Pfeffer joined MSG Live, the company was booking the venues together. Pfeffer split them up so that one team is responsible for one venue, another team responsible for another. “It’s been a great success,” he said. “We make more calls this way instead of waiting for our phone to ring.” There is still synergy between the teams, and no one is working in the dark. “When it works to book an act in several of our venues, we try to… Continue Reading VN Conference: Darren Pfeffer on MSG’s Big 2019

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Locking Up the Bag Storage Business

Locking Up the Bag Storage Business

Posted by | Sep 9, 2019 | , ,

Fans line up to drop bags with Walker’s Lockers during a Seattle Seahawks game at CenturyLink Field. (Courtesy Walker’s Lockers) Walker’s Lockers stores fans’ belongings that aren’t allowed through the stadium gate Bag policies are often a challenge for venue operators to carry out and a pain point for guests to comply with. Balancing the needs of the security team and the fan experience can be challenging, especially in an area where the rules keep changing. The latest idea for carry-in items is the “clear bag policy,” which has been adopted by many venues, but that solution comes with problems of its own: mainly, what to do with ticket-holders who show up with a knapsack or too many bags. Walker’s Lockers offers a fix. Founded by Geoff Walker in 2016, the company has been growing ever since. It’s a simple idea: take bags from customers and return them at the end of… Continue Reading Locking Up the Bag Storage Business

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Talking Points: Valerie Camillo

Talking Points: Valerie Camillo

Posted by | Sep 9, 2019 | , ,

President of Business Operations, Philadelphia Flyers and Wells Fargo Center (Courtesy Comcast Spectacor) It’s great to have mentors in the workplace, but she always listens to mom. I thought I’d grow up to be I wanted to be a movie star, but I thought I would end up being a lawyer. First job in the industry NBA team marketing and business operations in NYC. I led the team business analytics group. Favorite part of the job My job is to create memories for families, friends and loved ones that last a lifetime and help define their connection to their community. Least favorite part of the job Our platform is 24/7 so I’m never truly “off.” I’ll check my phone on a deserted island with no service because something important might have happened. Mentors My mom. She is still advising me and is almost always right. I am not sure how… Continue Reading Talking Points: Valerie Camillo

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Management: September 2019

Posted by | Sep 9, 2019 | ,

Move of the Month The Madison Square Garden Co. named Michael Fallon vice president of arena operations at the Forum in Inglewood, Calif. Fallon is responsible for overseeing the venue’s operations and supervises the Forum’s box office, food and beverage, security, event production and building operations teams. Fallon has been with MSG for five years.   The London Legacy Development Corp. appointed Joanna Adams as its first chief commercial officer. Adams joins the firm from England Netball, where she was chief executive. The corporation promotes and delivers physical, social, economic and environmental regeneration in Queen Elizabeth Olympic Park and the surrounding area, including London Stadium. Eventbrite named Lanny Baker chief financial officer. The industry veteran joins the ticketing company from Yelp, where he held the same title. Before joining Yelp, Baker was CEO of ZipRealty and chief financial officer for Monster Worldwide. Baker spent the earlier part of his career… Continue Reading Management: September 2019

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