Tag: Excellence in Concessions

Getting their hands on touchless for concessions

PACKAGE PLUS: At Hard Rock Stadium, Centerplate has shifted to ready-made items packaged to go in suites. (Courtesy Centerplate) “Touchless” is a familiar word in venues’ plans to make patrons more comfortable as they return to shows and games. Often it centers on entrances and restrooms, but it extends to food service as well. Limiting the touches on fans’ food is a key part of changes at Hard Rock Stadium in Miami Gardens, Fla., said Kevin Mitchell, vice president and general manager for Centerplate. Reduced crowds are allowed for football games. When the University of Miami played its opener there Sept. 10, the stadium’s first game since the Super Bowl in February, food packaging was among the biggest changes for Centerplate, and they’ll be in place when the Miami Dolphins play their first home game of the season Sept 20. At concessions stands, open containers have been replaced by boxes […]

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No Show? No Game? That’s Not Stopping These Venues

GREENING UP: The Greens is a distanced dining experience at The Rooftop at Pier 17 in New York City. (Getty Images) Concerts and games might’ve dried up in 2020, but for some venues, concessions kept on ticking. In New York City, Manhattan’s The Rooftop at Pier 17, the outdoor club that was named VenuesNow’s All-Star Club for 2019, was prepared for a third successful season before the pandemic arrived in March. While the venue wasn’t able to welcome artists including Jason Isbell and the 400 Unit, Greensky Bluegrass and Deftones this summer — all have already been rescheduled for 2021 — it still found a way for patrons to enjoy its view of the Brooklyn Bridge and the East River. “With the concert industry put on pause leading up to the summer season, a big goal of ours was to be able to provide a seasonal amenity for our community,” […]

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Oilers, Aramark pull off quick-serve delivery in hub

ICING ON CAKE: The Edmonton Oilers and Aramark teamed up for food service in one of two NHL hubs. (Getty Images) From celebrity chefs to employing new food preparation and safety protocols, Rogers Place and concessionaire Aramark have made the most of a tricky situation in hosting one of two National Hockey League playoff hubs. Jill Young, food and beverage director for Oilers Entertainment Group, said it was a tight window for preparations after arena officials were informed in July that Edmonton would host Western Conference playoff games and the Stanley Cup Finals. The season resumed Aug. 1 and was expected to wrap up in October. Officials initially transitioned from pandemic mode, with staff working from home, to preparing for 12 teams and 1,500 people between players, coaches, league support staff, security personnel and media. Each team brought roughly 50 people. Refrigerators and freezers were shut down since March and […]

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Excellence In Concessions

This is the space where each year we introduce our Excellence in Concessions Awards winners, those products and companies whose innovation has captured our imaginations and taste buds. Unfortunately, 2020 backed up to the dock with a load of nothing but lemons. We, like so many others in the industry, were left wondering what kind of lemonade we could make or whether anyone would have an appetite for it. The food service sector has been hit by COVID-19 as hard as any part of the venues business, and we’re sensitive to the job losses and other difficulties that have accompanied the pandemic. While handing out awards didn’t feel like the right thing to do this year, we do want to share some of the stories we’ve found of efforts that may help fans get back to eating, drinking and enjoying their experience once they’re able to return to more venues […]

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