The Comeback Gut-Check
Overcoming a Challenging Year

While 2020 was a dark year for all who work in the live sector, COVID hit venue personnel with particular force in 2021. With largely no events to host and no tickets to sell, the focus turned to customer service and weathering the storm and ramping back up to business in 2021 as COVID restrictions eased across the U.S. While many left the venue and ticketing businesses altogether over the last couple of years, others have thrived, proving themselves in what has been easily the most difficult period in the industry’s history, and what in some ways is only becoming more challenging with ever-evolving protocols, a staff shortage and new problems to solve. VenuesNow’s 2022 Ticketing Star Awards aim to shine a light on some of the hardest-working and highest-achieving members on what are really the frontlines of our business.

The 2022 Ticketing Stars

Alysha Miller
Sr. Director, Ticket Operations
Milwaukee Bucks

Dan Cleff
Ticketing Manager, Global Touring
AEG Presents

Shannon Elliott
Ticket Office Manager,
Rupp Arena, Oak View Group

Christy Kerekes
Box Office Manager
ASM Global / INTRUST Bank Arena, Wichita, Kan.

Brent McNamee
Ticketing Operations Manager, Spectra Venue Management
Budweiser Gardens

Jennifer Rodgers
Director of Ticket Operations
TD Garden, Boston