Tag: Delaware North Sportservice

New Concessions Add-On: Sales Tax

Fans buy drinks at a Globe Life Field bar during the World Series, where Delaware North Sportservice added sales tax on top of the listed price. (Courtesy Texas Rangers) With cashless, tax now more often tacked on to listed price The shift to cashless concessions at sports venues has multiple benefits for teams, vendors and fans, but one byproduct has gone under the radar — the sales tax applied to the sale of hot dogs, beer and other items. The way the tax is being treated as part of an all-cashless environment is generating additional revenue for teams and concessionaires, although it’s effectively increasing what fans pay for concessions, even with the much ballyhooed fan-friendly pricing model at Mercedes-Benz Stadium.  During the pandemic, teams and their third-party providers have accelerated the transition for accepting credit and debit cards to pay for food, drink and merchandise by eliminating cash payments altogether.  […]

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Series Per Caps Strong at Globe Life Field

Television ratings may be down for Major League Baseball’s postseason but per capita spending is up at Globe Life Field, despite all the pandemic-related restrictions in Arlington, Texas.

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Delaware North Feeds Boston Fans’ Passion

Delaware North, the owner of the Bruins and TD Garden, has used The Hub on Causeway, its $1 billion retail and entertainment district tied to the arena, to help keep fans of the Bruins, Celtics and Red Sox engaged during the pandemic.

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Mobile on the Move

BUCKS STOP HERE: At Fiserv Forum in Milwaukee, officials are developing a more extensive mobile ordering system for concessions. (Don Muret / Staff) When fans return to sports venues,  they’ll see more touchless options for ordering and buying Concessions The global Pandemic of 2020 could finally be the tipping point for greater adoption of mobile payments in sports concessions as part of a new age in contactless food service at arenas and stadiums across North America. As teams and their food providers push toward a cashless business model in general, the mobile payment piece is a critical part of their overall strategy to protect fans and staff in the post-COVID-19 environment, while expanding data in customer buying habits to generate higher revenue. “There’s a huge focus on enabling mobile ordering and pushing fans to do that,” said Geoff Johnson, chief innovation officer with Bypass, a mobile point-of-sale supplier. “It could […]

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Venue Concessionaires Donate Tons of Food

Delaware North knows of at least 13,000 pounds of goods donated to food pantries and food banks. (Courtesy Delaware North) ‘We were stocked up. … We had the ability to respond quickly.’ Over 3 tons of vegetables, fruits and dairy products went from the Delaware North Sportservice kitchens of Detroit’s Little Caesars Arena into the donation stream of the local community. Just a little less than that left Portland’s Moda Center, while more than 3 tons was spread across Los Angeles from Levy kitchens at Staples Center and a whopping 6 tons from State Farm Arena in Atlanta. As venues shuttered in response to changes forced by COVID-19, many chefs and concessions companies were left with stockpiles of food brought in to handle planned events.  “We were stocked up and ready for the spring opener for baseball to hockey, basketball and other events,” said Deb Friedel, director of sustainability for […]

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Rangers Double Down on New Smokers

Globe Life Field’s two smokers can handle 80 beef briskets apiece. (Courtesy Delaware North Sportservice) Local partners, ballpark-only beer part of Sportservice concessions plans Home games for Major League Baseball’s Texas Rangers move into Globe Life Field in March, but preparation for its culinary strategy has been in motion since the day Casey Rapp found out about the new 40,000-capacity ballpark more than two years ago. And that preparation, while embracing some of the most popular items at the old Globe Life Park, will also involve some new ideas. Rapp, Delaware North Sportservice general manager at the Rangers’ home stadium, said fans can expect two new smokers to serve up Texas brisket and other meats, the addition of an on-site bakery, a mix of fresh stands throughout the park, licensed food partners and even a stadium-specific beer. The Rangers have teamed with Houston’s Karbach Brewing Co. to develop a beer […]

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James Taylor Is New President at Sportservice

James Taylor came to Sportservice from Sodexo earlier this year. (Courtesy Delaware North Cos.) ‘Nothing is off the table’ in quest for growth, he says James Taylor took over this week as the president of Delaware North Sportservice, replacing Carlos Bernal. Taylor joined Delaware North in April as Sportservice’s chief operating officer. He previously served as CEO of Sodexo’s health care group in the U.K., where he oversaw 187 accounts tied to 6,000 employees. Before that, he was Sodexo’s divisional president for health care in the U.S., representing 425 clients with revenue of $1.2 billion. He began his career with Sodexo as a senior vice president. Bernal is transitioning to an advisory role through the end of 2019. VenuesNow spoke with Taylor on his third day at the helm of Sportservice. Tell us a little bit more about your background. I’ve been in the hospitality field for over 30 years. […]

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