Tag: October 2020

Carolinas and Georgia: Ready for Action

HOT IN ATL: State Farm Arena welcomed  the Eagles, Elton John and Ariana Grande. (Courtesy State Farm Arena) Tri-state area’s venues ready to get back to the success they were seeing before shutdown Like much of the country, the novel coronavirus pandemic forced the closure of most venues across North Carolina, South Carolina and Georgia. But venues are slowly coming back online. Mercedes-Benz Stadium and the Atlanta Falcons hosted the Seattle Seahawks for a game on Sept. 13, albeit without fans. A stone’s throw away, State Farm Arena and the Atlanta Hawks responded to the George Floyd protests in late May and early June by arranging for the venue to become a polling place — the state’s largest — for elections in August and November. Meanwhile, clubs such as North Carolina’s Cat’s Cradle and The Orange Peel have maintained their cultural presence by hosting audience-less livestreams throughout the crisis. Top […]

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New Electric Vehicles Deliver For Socially Distanced Crowds

FAST FOOD: An electrical vehicle from Gallery Carts will patrol Lambeau Field. (Courtesy Gallery Carts) Gallery Carts is on the move with its new line of electric vehicles to bring food and retail to patrons at sports venues and convention centers. The concept has been around for years, but during the COVID-19 era, company officials have redesigned the vehicles for venues to safely bring a multitude of products to the people in a socially distanced world. Denver-based Gallery Carts, formerly Carts of Colorado, partnered with Club Car, a leading provider of golf carts, and Ayro, an electric vehicle maker in Austin, Texas. Together, they custom formatted a vehicle with power supply to store, transport and distribute hot and cold food. The electric vehicles cost about $60,000. The agreements are typically done through the concessionaires serving arenas, stadiums and convention centers, said company president Dan Gallery V. He’s the son of […]

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Hot Spot for Naming Rights Possibilities

NEXT BRAND UP: Legends is looking for a sponsor to replace Banc of California’s name on LAFC’s stadium. (Getty Images) In LA, marketers are shopping deals for LAFC’s home, Forum and Clippers’ planned arena The naming rights market is busy in Los Angeles, where three venues are searching for deals.  MLS franchise LAFC is looking for a new naming rights partner after Banc of California announced in May that it was terminating its stadium agreement two years into its deal. The bank remains LAFC’s official banking partner. Legends, which brokered Banc of California’s 15-year, $100 million deal, is filling the role again on behalf of LAFC.  Across town, CAA Sports is consulting for the NBA’s Los Angeles Clippers to sell naming rights for their prospective arena and the Forum, which Clippers owner Steve Ballmer acquired earlier this year from The Madison Square Garden Co. Come 2024, the year the Clippers […]

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Management: October 2020

Chuck Rogers joined the sales staff at BioSaphe, a provider of microbial products to help improve grass fields at big league and college venues. The Dallas Cowboys, Milwaukee Brewers, Notre Dame and SMU are among the firm’s clients. Rogers, based in north Texas, has 40 years of experience across the public assembly industry in concessions, cleaning, crowd management, staging and scoreboards. He sits on the IAVM Region 6 Board of Directors. The London Legacy Development Corp. appointed Nathan Homer as chief commercial officer. The corporation promotes and delivers physical, social, economic and environmental regeneration in Queen Elizabeth Olympic Park and the surrounding area, including London Stadium. Homer was director of trading, broadband and sports at Sky’s NowTV streaming service. His previous assignments include leading Procter & Gamble’s global Olympic and Paralympic sponsorship through London 2012 and the role of chief commercial officer at the PGA European Tour. File movement software company […]

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Getting their hands on touchless for concessions

PACKAGE PLUS: At Hard Rock Stadium, Centerplate has shifted to ready-made items packaged to go in suites. (Courtesy Centerplate) “Touchless” is a familiar word in venues’ plans to make patrons more comfortable as they return to shows and games. Often it centers on entrances and restrooms, but it extends to food service as well. Limiting the touches on fans’ food is a key part of changes at Hard Rock Stadium in Miami Gardens, Fla., said Kevin Mitchell, vice president and general manager for Centerplate. Reduced crowds are allowed for football games. When the University of Miami played its opener there Sept. 10, the stadium’s first game since the Super Bowl in February, food packaging was among the biggest changes for Centerplate, and they’ll be in place when the Miami Dolphins play their first home game of the season Sept 20. At concessions stands, open containers have been replaced by boxes […]

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No Show? No Game? That’s Not Stopping These Venues

GREENING UP: The Greens is a distanced dining experience at The Rooftop at Pier 17 in New York City. (Getty Images) Concerts and games might’ve dried up in 2020, but for some venues, concessions kept on ticking. In New York City, Manhattan’s The Rooftop at Pier 17, the outdoor club that was named VenuesNow’s All-Star Club for 2019, was prepared for a third successful season before the pandemic arrived in March. While the venue wasn’t able to welcome artists including Jason Isbell and the 400 Unit, Greensky Bluegrass and Deftones this summer — all have already been rescheduled for 2021 — it still found a way for patrons to enjoy its view of the Brooklyn Bridge and the East River. “With the concert industry put on pause leading up to the summer season, a big goal of ours was to be able to provide a seasonal amenity for our community,” […]

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Oilers, Aramark pull off quick-serve delivery in hub

ICING ON CAKE: The Edmonton Oilers and Aramark teamed up for food service in one of two NHL hubs. (Getty Images) From celebrity chefs to employing new food preparation and safety protocols, Rogers Place and concessionaire Aramark have made the most of a tricky situation in hosting one of two National Hockey League playoff hubs. Jill Young, food and beverage director for Oilers Entertainment Group, said it was a tight window for preparations after arena officials were informed in July that Edmonton would host Western Conference playoff games and the Stanley Cup Finals. The season resumed Aug. 1 and was expected to wrap up in October. Officials initially transitioned from pandemic mode, with staff working from home, to preparing for 12 teams and 1,500 people between players, coaches, league support staff, security personnel and media. Each team brought roughly 50 people. Refrigerators and freezers were shut down since March and […]

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Excellence In Concessions

This is the space where each year we introduce our Excellence in Concessions Awards winners, those products and companies whose innovation has captured our imaginations and taste buds. Unfortunately, 2020 backed up to the dock with a load of nothing but lemons. We, like so many others in the industry, were left wondering what kind of lemonade we could make or whether anyone would have an appetite for it. The food service sector has been hit by COVID-19 as hard as any part of the venues business, and we’re sensitive to the job losses and other difficulties that have accompanied the pandemic. While handing out awards didn’t feel like the right thing to do this year, we do want to share some of the stories we’ve found of efforts that may help fans get back to eating, drinking and enjoying their experience once they’re able to return to more venues […]

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Convention Centers: Going By the Book

CROWD PLEASER: The Raleigh Convention Center has played a key role helping draw throngs to an annual bluegrass festival. (Courtesy Raleigh Convention Center) Raleigh complex details its cleaning procedures and processes for all to see The Raleigh Convention & Performing Arts Complex has released a 33-page “Re-Opening Protocols & Procedures Guide,” laying out in detail the measures it has taken to resume operations as safely as possible once it gets the go ahead to welcome events and guests. The guide includes procedures and processes — including cleaning and sanitation measures — to protect staff, event organizers, guests, performers and exhibitors from potential COVID-19 transmission. There are also venue-specific protocols for cases of employees or guests exhibiting symptoms. The guide is the result of consultations with industry experts, an examination of best industry practices. It takes into account local, state and federal guidelines, including guidance from the U.S. Centers for Disease […]

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INTIX Quarterly: Critical Engagement

NEXT STAGE: When COVID-19 shut down productions, arts groups and theaters turned to livestreaming and additional fundraising. (Getty Images) A strong connection to patrons helps arts organizations weather the storm, ticketing execs say With venues being pressed to implement new health and safety measures and technologies like contactless ticketing and payment, the need to tap into new sources of revenue — whether through streaming, nontraditional offerings like drive-ins, increased fundraising or other means like new or expanded educational offerings — is for many a matter of economic survival. Those with the strongest audience engagement models are most likely to find success in generating new income sources, according to some executives of companies that provide ticketing, marketing and customer relationship management platforms. “If you haven’t been doing that, it’s very hard after the fact to say we want to get people to sign up for streaming because we want to light […]

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