Tag: Ticketing Star Awards

Ticketing Stars 2021: Don’t Count Them Out

What do ticketing professionals do when there aren’t any tickets to sell? In 2020, we found the answer to that question: They don’t stand still. An exponentially larger volume of refunds for postponed and canceled shows had to be navigated. At some venues, events trickled back starting in late summer and required the creation and management of socially distanced seating maps. Others stayed quiet but for the buzz of preparation around innovative solutions like touchless ticketing. We again take the opportunity to salute some worthy ticketing pros, for their work both in the previous year and in their many other years of busy and more normal activity in the box office. It’s a pace we all hope to be back to soon. ANN BIHARI, Dallas Cowboys and AT&T Stadium YAHAIRA CARMONA, Nederlander Concerts VALORY DALTON, ASM Global – Chesapeake Energy Arena and Cox Convention Center KATIE DEMPSEY-FISCHER, Milwaukee Bucks and […]

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Ticketing Star Awards: Steve Weydig

Senior vice president of client support, Ticketmaster North America. (Courtesy Steve Weydig) Face of SafeTix Steve Weydig, a 21-year veteran of Ticketmaster, was the point man for the rollout of SafeTix in NFL stadiums this year, an undertaking that involved more than 300 employees on 35 internal teams. More than 3.5 million fans have used SafeTix to enter NFL games this year, thanks to Weydig, who was instrumental in developing the product to the specifications of Ticketmaster’s clients.  “I was the conduit for taking that feedback and discussion points and bringing it to our product development team,” said the Buffalo-based Weydig, who was at the forefront of the product’s mapping, helping design it in order to take it to market. “We wanted to create efficient entry practices for both the fan, the gate staff and the venue operators.” SafeTix was developed as a way to reduce fraud, offering a more […]

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Ticketing Star Awards: David Simpson

David Simpson, director of ticket sales and service, Fox Theatre, Atlanta. (Photo courtesy Fox Theatre) The Grand Opener  Every day at the Fox Theatre is a different puzzle to solve for David Simpson. He learned that ticketing is all about solutions at his first job in the industry, as box office manager for the Harrisburg Senators, a minor league baseball team that plays at FNB Field in Pennsylvania.  It was a new venue called Metro Bank Park when Simpson got the job. His first crisis was days before the ballpark was to open, when he walked in and realized that the seats were not numbered 1-10 as the manifest called for. They were numbered 10-1, meaning people who paid for a better seat weren’t going to get it.  “We were out there with crowbars changing the numbers around,” said Ryan Miller, director of ticket operations for the NBA’s New Orleans Pelicans, who […]

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Ticketing Star Awards: Said Sattout

Said Sattout, ticketing manager, Qudos Bank Arena, Sydney. (Photo courtesy Qudos Bank Arena) Where he’s meant to be  Said Sattout lives 15 minutes from Qudos Bank Arena. It is situated in Sydney Olympic Park, where it was built for the 2000 Summer Olympics.  “Every day I’d drive past and I’d say to myself. ‘I’m going to work there one day, I’m going to work there one day.’” He’d caught countless acts at the ASM Global-managed 21,000-seater. The most memorable was Madonna — “the production, the costumes, the lighting, all fantastic,” he said. After working at Ticketek in various roles for 13 years and as ticketing manager at Star Entertainment Group for close to four years, he joined Qudos Bank Arena in November 2017 in the newly created role of ticketing manager. Under venue General Manager Steve Havern, Sattout restructured ticketing to provide quicker turnaround of information for touring acts and anchor […]

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Ticketing Star Awards: Tyler Hubbard

Tyler Hubbard, director of ticket operations, Washington Nationals. (Photo courtesy Tyler Hubbard) Winning in many forms  From the time Tyler Hubbard started his first ticketing internship with Major League Baseball’s Washington Nationals in 2005, he has worked to make the team a top-flight ticketing destination. Then, in 2019, as the team’s director of ticket operations, he realized a dream as the team won its first World Series championship, as he used new technology to keep the club’s ticketing moving forward.  “The last two seasons have been just insane,” Hubbard said, from hosting the All-Star Game in 2018 — a “huge undertaking” that condensed everything he has learned into three days’ worth of ticketed events and festivities — to setting the stage for the postseason run in 2019.  “We’ve always said here internally that if we ever got to the World Series, this town would go crazy,” he said. “We got to […]

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Ticketing Star Awards: Jacque Holowaty

Jacque Holowaty, vice president of client experience and ticketing, Spectra. (Photo courtesy Spectra) Born to innovate  Jacque Holowaty is not the type to color between the lines. A 15-year veteran of Spectra, she’s seen a lot of changes in ticketing over the years and she’s rolled with the punches and adjusted to the times.  The venue industry was in her blood; Holowaty’s aunt was the director of finance for Global Spectrum (which was rebranded as Spectra in 2015). Holowaty was in college at Colorado State University in Fort Collins when her aunt asked whether she wanted to make some money as a part-time box office ticket seller at the Budweiser Events Center in Loveland, Colo. “Who knew it would turn into a career?” she said.  For Holowaty, it’s not just a career, it’s a passion.  “I give the box office a voice to allow the creativity to come out,” she said. […]

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